Know Your Rights
Consumer Protection Act
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Consumer Protection Act
Published: 9 August 2019
Source: Ministry of Consumer Affairs, Food and Public Distribution, Government of India
Last amended: 2020
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Protects consumers against defective goods, deficient services, unfair trade practices, and the right to seek redressal.
The Consumer Protection Act, 2019 replaced the earlier Act of 1986 to provide better protection of consumers' interests. It established the Central Consumer Protection Authority (CCPA) to regulate matters relating to violation of consumer rights, unfair trade practices, and false or misleading advertisements.